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returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

International EVANS.CO.UK purchases can only be returned by post. Please note: Evans stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any EVANS.CO.UK purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

For your convenience, UK customers can go to your nearest store in the UK and Republic of Ireland customers can go to your nearest store in the Republic of Ireland, (excluding those in department stores e.g BHS), with returns. All items should be returned to stores in saleable condition within 1 month of purchase. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia’s current commercial exchange rate to the sterling price for the item on your despatch note. You may return items to stores in the Republic of Ireland, or by post. Returns will not be accepted at UK mainland or Northern Ireland stores.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on EVANS.CO.UK outside of the UK and Republic of Ireland currently, without exception. We are sorry for any inconvenience this may cause you.  

The following brands/products cannot be returned to Evans stores. If necessary, return using the returns labels enclosed with your order. 

  • Collection Clothing
  • Live Unlimited
  • Scarlett & Jo
  • Silk Shore
  • Sorrento
  • Clements Ribeiro
  • Alex Monroe For Evans Jewellery Range
  • Spanx
  • Miraclesuit
  • Not Your Daughter's Jeans

Please note that items from the Alouette Alex Monroe for Evans jewellery range can only be returned to our website or to an Evans store that sells the Alouette Alex Monroe for Evans jewellery range.

The following Evans stores sell the Alouette Alex Monroe for Evans jewellery range:

  • Marble Arch
  • Bluewater Park
  • Lakeside Thurrock
  • Meadowhall Sheffield
  • Glasgow Argyle Street
  • Liverpool
  • Metro Gateshead
  • Cardiff
  • Westfield London
  • Manchester Arndale Centre
  • Exeter
  • Broughton Park
  • Leeds Lands Lane

Please note: unfortunately Evans stores that do not sell the Alouette Alex Monroe for Evans jewellery range cannot offer refunds or exchanges on items from the range.

UK - Alternatively, log in to your account and select 'Request a return' from the 'My Account’ section of the website. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click here to find your closest store.

> Log in to your account here.

> Download a return label here.

International Customers - If you change your mind about anything you've ordered, simply return it using the return address label provided within 14 days of receipt and we will refund the cost of the returned items. Before you send it, be sure to log in to your account and select 'Request a return' from the 'My Account’ section of the website. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.

Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label. Peel off the label that comes with the delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery.

> Download a returns label here

Returns are sent at your own cost, and we recommend sending by registered delivery so that the parcel can be tracked if it does not reach us. We take no responsibility for parcels that go missing and cannot offer a refund on items that do not reach us.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from EVANS.CO.UK. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can call Customer Services between 9am and 11pm (GMT/BST) on week days, between 9am and 6pm (GMT/BST) at the weekend and between 9am and 5.30pm(GMT/BST) UK bank holidays.

UK customers: 0844 984 0262 (calls charged at local rate)
Republic of Ireland customers: 1800 557 920 (calls charged at national rate)
United States customers: 1866 255 1849 (toll free)
Australian customers: +44 844 984 0262 (calls charged at international rate)
European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden, Switzerland only): +44 844 984 0262 (calls charged at international rate)
New Zealand customers: +44 844 984 0262 (calls charged at international rate)

All other international customers: Please email us

For security reasons, we cannot accept this information via email.

Note

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please email us

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores e.g BHS).

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Your UK statutory rights are not affected by our returns policy.

You can also return your order via collect + service. Collect+ had parcel drop points in 3500 stores, open early untill late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the lable attached to the collect + leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect + lable.

Take your parcel to any of 3,500 local stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local evans store.

You can find your nearest local convenience store offering Collect+ service at www.collectplus.co.uk

 

Collect+