terms and conditions

GENERAL TERMS

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of evans.co.uk.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the evans.co.uk website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Evans 2008

This website is operated by:

Arcadia Group Brands Limited trading as Evans
Registered in England
Company No.1016191
Registered Address:
Colegrave House
70 Berners Street
London
W1T 3NL
VAT Numbers: VAT Nos: GB169 0943 36, IE 9573421 D

TRACKING YOUR ORDER

For Standard Deliveries Within The UK

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email.  Please allow 36 hours from receipt of the email before tracking your order.

For Nominated Day Deliveries Within The UK 

Log on to www.hermes-europe.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email.

Please allow 24 hours from receipt of the email before tracking your order.

For Overseas Delivery:

Unfortunately we are unable to offer order tracking at this time, but you can still receive an update using the guidelines below.

Please allow 5 working days before querying your order. We can check your order status and give you an update. Email us with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

Alternatively, you can call Customer Services between 9am and 9pm on week days, between 9am and 6pm at the weekend and between 9am and 5.30pm on bank holidays :

UK customers: 0844 984 0262 (calls charged at national rate)
Republic of Ireland customers: 1800 557 920 (calls charged at national rate)
United States customers: 1866 255 1849 (toll free)
Australian customers: 1800 734 767 (toll free)
European customers:
(France, Germany, Spain, Sweden, Netherlands, Denmark & Italy only): 00800 5344 6666 (calls charged at local rate)
(Austria, Belgium, Finland, Greece, Norway & Switzerland only): +44 844 984 0262 (calls charged at local rate)
New Zealand customers: +44 844 984 0262 (calls charged at local rate)
Outside these times, please email us

If you are a customer from one of the countries listed below and start shopping on one of our new, dedicated sites, your log in details will remain the same. Unfortunately, you will only be able to access your past orders from our UK site so if you make a return, please remember this. If your still having problems, please contact our customer services team.

Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, The Holy See (Vatican City State), Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain, Switzerland, USA

RETURNS

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.  Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

International EVANS.CO.UK purchases can only be returned by post. Please note: Evans stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any EVANS.CO.UK purchases, without exception. We are sorry for any inconvenience this may cause you.

REFUNDS WILL BE CREDITED TO YOUR ORIGINAL METHOD OF PAYMENT

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

For your convenience, UK customers can go to your nearest store in the UK and Republic of Ireland customers can go to your nearest store in the Republic of Ireland, (excluding those in department stores e.g BHS), with returns. All items should be returned to stores in saleable condition within 1 month of purchase. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

Republic of Ireland customers – Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia’s current commercial exchange rate to the sterling price for the item on your despatch note. You may return items to stores in the Republic of Ireland, or by post. Returns will not be accepted at UK mainland or Northern Ireland stores.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on EVANS.CO.UK outside of the UK and Republic of Ireland currently, without exception. We are sorry for any inconvenience this may cause you.

The following products cannot be returned to evans stores. If necessary, return using the returns labels enclosed with your order.

• Praslin
• Spanx Underwear
• Miraclesuit
• Fiorelli
• Studio NY
• Sienna Couture
• Samya
• Wellies
• Love Drobe
• Not Your Daughter's jeans

ALEX MONROE FOR EVANS JEWELLERY RANGE

Please note that items from the Alouette Alex Monroe for Evans jewellery range can only be returned to our website or to an Evans store that sells the Alouette Alex Monroe for Evans jewellery range.

The following Evans stores sell the Alouette Alex Monroe for Evans jewellery range:

• Marble Arch
• Bluewater Park
• Lakeside Thurrock
• Meadowhall Sheffield
• Glasgow Argyle Street
• Liverpool
• Metro Gateshead
• Cardiff
• Westfield London
• Manchester Arndale Centre
• Exeter
• Broughton Park
• Leeds Lands Lane

Please note: unfortunately Evans stores that do not sell the Alouette Alex Monroe for Evans jewellery range cannot offer refunds or exchanges on items from the range.

RETURNS BY POST (ALL COUNTRIES)

UK - Alternatively, log in to your account and select 'Request a return' from the 'My Account’ section of the website. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click here to find your closest store.

> Log in to your account here.

> Download a returns label here

International Customers - If you change your mind about anything you've ordered, simply return it using the return address label provided within 14 days of receipt and we will refund the cost of the returned items. Before you send it, be sure to log in to your account and select 'Request a return' from the 'My Account’ section of the website. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.

Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label. Peel off the label that comes with the delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery.

> Download a returns label here

Returns are sent at your own cost, and we recommend sending by registered delivery so that the parcel can be tracked if it does not reach us. We take no responsibility for parcels that go missing and cannot offer a refund on items that do not reach us.

All Customers (by post) - Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

RETURNS BY COLLECT+ (UK ONLY)

You can also return your order via collect + service. Collect+ had parcel drop points in 3500 stores, open early untill late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the lable attached to the collect + leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect + lable.

Take your parcel to any of 3,500 local stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local evans store.

You can find your nearest local convenience store offering Collect+ service at www.collectplus.co.uk

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from EVANS.CO.UK. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can call Customer Services between 9am and 9pm (GMT/BST) on week days, between 9am and 6 pm at the weekend and between 9am and 5.30pm bank holidays: 

UK customers: 0844 984 0262 (calls charged at local rate)
Republic of Ireland customers: 1800 557 920 (calls charged at national rate)
United States customers: 1866 255 1849 (toll free)
Australian customers: +44 844 984 0262 (calls charged at international rate)
European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden, Switzerland only): +44 844 984 0262 (calls charged at international rate)
New Zealand customers: +44 844 984 0262 (calls charged at international rate)

All other international customers: Please email us

For security reasons, we cannot accept this information via email.

NOTE

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please email us

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores e.g BHS).

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Your UK statutory rights are not affected by our returns policy.

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guidefor clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

The product ordered being unavailable from stock
Our inability to obtain authorisation of payment
The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

ONLINE OFFERS

From time to time we run offers on our website.  For example "20% of everything" or "free delivery when you spend £30 or more"

All these offers will not apply to the purchase of gift cards or the payment of store card accounts. Our normal refund policy will apply to items bought during these offers. These offers cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash. We reserve the right to withdraw any such offer at any time.

 

 

 

 CONTACT US

If your query relates to an order or feedback regarding this site then please email us or call us between 9am and 9pm (GMT/BST), Monday-Friday, between 9am and 6pm at weekends and between 9am and 5.30pm on bank holidays:

 

UK customers: 0844 984 0262 (calls charged at local rate)
Republic of Ireland customers: 1800 557 920 (calls charged at national rate)
Australian customers: +44 844 984 0262 (calls charged at international rate)
European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden, Switzerland only): +44 844 984 0262 (calls charged at international rate)
New Zealand customers: +44 844 984 0262 (calls charged at international rate)

All other international customers: Please email us

If your query is regarding a store, UK and Irish customers please contact Retail Customer Services on +44 (0)845 121 4516. Opening hours are:

Monday Friday 9 am - 6.30 pm, (Wed 9.30 am opening)
Saturday and Sunday 9 am - 8 pm
Sunday and Bank Holidays 9 am - 5.30 pm
Alternatively email us

Evans Card Customer Helpline
If you need help or information with anything to do with your Evans Card please call our Customer Helpline on 0871 522 5500. Lines are open Monday to Friday 8am to 8pm and Saturday and Sunday 9am to 5pm. For lost or stolen cards, please call 0871 522 5500.

*Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras.

For security reasons we are unable to deal with Arcadia Store card queries via email.

DELIVERY INFORMATION

UK Standard Delivery:

 

We aim to deliver all mainland UK standard orders in 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days, please contact our Customer Services department.

Standard deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 3-5 working days to Northern Ireland and 5-8 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times on the next working days. Please follow the instructions on the card left by the courier to arrange redelivery of your order.

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page. Please allow 7 working days before querying your order.

Nominated Day Delivery:

We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is avaliable for orders placed before 6pm (GMT). Orders placed after 6pm (GMT) on Friday, any time on Saturday and before 2pm Sunday, will be delivered on a Monday.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to Northen Ireland and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates.  On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.

	STANDARD DELIVERY		NOMINATED DAY DELIVERY
	Timeframe (up to)	Cost	Timeframe	Cost
UNITED KINGDOM	3-5 working days.	£4.00	Delivery on selected day. Next working day when ordered before 6pm.	£5.95 delivery charge for Mon-Fri delivery. £7.50 for Saturday delivery.
HIGHLANDS AND ISLANDS	5-7 working days.	£4.00	The next working day after the day nominated at the checkout	£5.95 delivery charge for Mon-Fri delivery. £7.50 for Saturday delivery.
NORTHERN IRELAND	3-5 working days.	£4.00	The next working day after the day nominated at the checkout	£5.95 delivery charge for Mon-Fri delivery. £7.50 for Saturday delivery
CHANNEL ISLANDS	5-7 working days.	£4.00	Up to 5 working days after the day nominated at the checkout	£5.95 delivery charge for Mon-Fri delivery. £7.50 for Saturday delivery.

Delivery Times

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

Delivery Address

Please note that we are unable to change a residential address to a business delivery address once the order has been despatched.

Please allow 5 working days before querying your order.

UK Bank Holidays (if applicable)

Please allow an extra working day for standard deliveries.  Please note bank holidays will not be available as delivery days for nominated day delivery.

INTERNATIONAL DELIVERY

We ship to over 100 countries wordwide

Shipping to Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, The Holy See (Vatican City State), Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain or Switzerland? Shop our European site in English or German and pay in Euros (€)

Shipping to the US? Shop our US site and pay in Dollars ($)

If you would like to change site, please click on the country link within the header above.

This site ships to the UK and rest of the world in Sterling (£)

Can't find your country? We're sorry but this means we do not ship to your country right now. However, you can still browse our site for the latest style advice. 

We offer Tracked and Faster delivery service for international orders. It's not only quicker but you can also track your parcel via an established courier to see exactly where it is on route to your door. We still also offer our standard delivery service. See below for full details on international delivery.

 

Order by 12:00 GMT unless otherwise stated

Duty/Customs Charges

As a business we have international sale costs which are factored into the price of our items. Due to the range of lines we sell online and the counties we offer delivery to, we are not able to adjust prices to suit each country we ship to.

Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

 

PRICE AND PAYMENT

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com  for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities

 

 

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Evans.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Shop online with added security and peace of mind.
Your personal password is linked to your card only, and not to your computer.
This security scheme will help to prevent unauthorised purchases.

How it works

When you reach the checkout process at evans.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.